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Carpathia Credit Union is a member-owned financial institution with almost $650 million in assets, over 90 employees, and six branches in Winnipeg. We have been in business for 80 years. That is more than enough experience to know that happy employees make for happy members.

Director of Information Technology Expand/Collapse

Director of Information Technology: Department – IT

Description

The Director of Information Technology’s primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the business objectives of the organization. This individual’s principal goals are to develop and manage application portfolios for each department and to attain all IT service level agreements (SLAs) for the user community within the organization. The Director of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.


Responsibilities

Strategy & Planning

  • Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
  • Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

Operational Management

  • Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
  • Define and communicate project milestones, SLAs, and resource allocation to executive team, department leads, support staff, and end users.
  • Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
  • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  • Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
  • Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.


Position Requirements

 

Formal Education & Certification

  • University degree in the field of computer science is preferred or information systems education and 10 years related work experience.

Knowledge & Experience

  • 5 years’ experience managing and/or directing an IT operation.
  • Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
  • Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
  • Experience with systems design and development from business requirements analysis through to day-to-day management.
  • Knowledge of business theory, business processes, management, budgeting, and business office operations.
  • Superior understanding of the organization’s goals and objectives.
  • Demonstrated ability to apply IT in solving business problems.
  • In-depth knowledge of applicable laws and regulations as they relate to IT.
  • Strong understanding of human resource management principles, practices, and procedures.

Personal Attributes

  • Strong leadership skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to conduct and direct research into IT issues and products.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Extensive experience working in a team-oriented, collaborative environment.

Work Conditions

  • On-call availability.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.


If you are interested in applying for this opportunity submit a resume and cover letter referencing job posting to: hr@ Carpathia.ca by Wednesday, June 26, 2020.

We thank all applicants for their interest in this job posting; however, only those candidates selected for an interview will be contacted

Member Service Representative (6 Month Term) Expand/Collapse

Member Service Representative (Front Line Teller)

6 MONTH TERM POSITION

As an MSR, you play an important role in identifying and meeting member needs by delivering excellent service, giving advice and building relationships.  Flexible to work in any branch in Winnipeg. The Member Service Representative (MSR) is willing to work in multiple locations within the Monday to Saturday workweek. The MSR must be fluent in English both verbal and written.  

A day in the life:

  • Provide a broad range of face-to-face services to members including (but not limited to) processing deposits, withdrawals, bill payments, cheque cashing;
  • Build relationships with existing and new members, seeking opportunities that are the best fit for the individual needs of each member;
  • Identify opportunities to meet member needs beyond their original request, and refer those members to other specialists within the credit union as needed; and
  • Contribute to overall business development through excellent service, product knowledge and quality referrals.

Your experience and qualifications:

  • Minimum grade 12 diploma
  • DNA proficiency considered an asset
  • Strong customer sales and service skills
  • Outgoing personality with strong interpersonal and relationship building skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong oral and written communication skills
  • Proficient with computer applications, programs

Who we are:

Carpathia Credit Union is a member-owned financial institution with almost $650 million in assets, over 90 employees and 6 branches in Winnipeg. We have been in business for 80 years with a mission to be a financial institution of excellence supporting our Ukrainian and extended community.

We thank all candidates for their interest; however only those considered for an interview will be contacted. This competition will remain open until a suitable candidate is found.

Human Resources
hr@carpathia.ca

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.

Member Service Representative (Casual) Expand/Collapse

Member Service Representative (Front Line Teller)

CASUAL POSITION

As an MSR, you play an important role in identifying and meeting member needs by delivering excellent service, giving advice and building relationships.  Flexible to work in any branch in Winnipeg. The Member Service Representative (MSR) is willing to work in multiple locations within the Monday to Saturday workweek. The MSR must be fluent in English both verbal and written.  

A day in the life:

  • Provide a broad range of face-to-face services to members including (but not limited to) processing deposits, withdrawals, bill payments, cheque cashing;
  • Build relationships with existing and new members, seeking opportunities that are the best fit for the individual needs of each member;
  • Identify opportunities to meet member needs beyond their original request, and refer those members to other specialists within the credit union as needed; and
  • Contribute to overall business development through excellent service, product knowledge and quality referrals.

Your experience and qualifications:

  • Minimum grade 12 diploma
  • DNA proficiency considered an asset
  • Strong customer sales and service skills
  • Outgoing personality with strong interpersonal and relationship building skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Strong oral and written communication skills
  • Proficient with computer applications, programs

Who we are:

Carpathia Credit Union is a member-owned financial institution with almost $650 million in assets, over 90 employees and 6 branches in Winnipeg. We have been in business for 80 years with a mission to be a financial institution of excellence supporting our Ukrainian and extended community.

We thank all candidates for their interest; however only those considered for an interview will be contacted. This competition will remain open until a suitable candidate is found.

Human Resources
hr@carpathia.ca

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.