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DORMANT ACCOUNT FEES Expand/Collapse

January 19, 2021

Dear Members,

On December 31, 2020, Dormant Account Fees were applied to many member accounts. It has come to my attention that that process was fundamentally flawed. It has also come to my attention that none of our previously established communication processes were followed. We have let many of you down and for this I am sorry; we are sorry.

My colleagues at Carpathia Credit Union are proud to work at an organization with deep community roots and a long history of supporting organizations and individuals within our community. During 2020 these same colleagues came into work each day to proudly assist members. Those same essential service workers assisted hundreds of members in deferring loan and mortgage payments, providing direct access to government programs, and waiving many thousands of fees and service charges. This was all done so that we could be sure to be there for our members when they needed us most. That is how we wanted to end and remember 2020. Unfortunately, that is not what happened.

We at Carpathia hold ourselves to the highest standard and level of accountability and “good enough” is not good enough for us. Because I do not have full faith in the method used to apply these charges, I have requested that we refund all Dormant Account Fees as soon as possible.

An unused account costs the credit union between $12 and $25 each year depending on factors such as whether paper statements are mailed or there is a debit card issued. These are direct costs paid to outside parties. Tens of thousands of dollars are not available to support the community, the credit union, or its members. Dormant account fees are a way to recoup some of those costs, as well as to help to encourage closure of surplus accounts. It also can’t be forgotten that mailing statements for unused accounts have a direct cost and impact on our environment.

There are many legitimate reasons why financial institutions charge this fee and in many cases, we were “right” in doing so. However, doing the “right” thing in the “wrong” way can never be the right thing to do. There is no defense as to how this situation was handled and so once again I would like to offer my apology. I want to assure you that we will make this right, we will learn from this, we will hold ourselves accountable, and we will do better in the future. The members who built this credit union 81 years ago deserve no less.

If members have ongoing concerns, they can reach out to me through info@carpathia.ca or phone at 204-989-7400. I will also be working out of the following branches on the dates below:

Monday, January 25                      1375 Grant Avenue
Tuesday, January 26                      80-2200 McPhillips Street
Wednesday, January 27                 310 Leila Avenue
Thursday, January 28                    1341-A Henderson Highway
Friday, January 29                         1-850 Regent Avenue West
Monday, February 1                       950 Main Street


Sincerely,

Nick Rawluk, CEO

P.S. Get mad at me, but please do not blame our front-line staff. They are trying their best.

MCPHILLIPS BRANCH CHANGES Expand/Collapse

Please note the following dates and changes:

February 23 - ATM and night depository closing

February 25 - Last day for any cash transactions

February 26 - Any non-cash transactions including:
  • moving safety deposit boxes
  • bill payments
  • cheque deposits
  • transfers
  • online banking functions
  • investment purchases and advice
March 2 - Branch open Tuesday to Saturday with these hours:
  • Tuesday - Friday 9:30 am - 5:00 pm
  • Saturday 9:30 am - 3:00 pm
April 8 - Branch will permanently close at 5:00 p.m.

MCPHILLIPS BRANCH CONSOLIDATION Expand/Collapse


Dear members,


McPhillips Street branch will permanently close on February 25, 2021.

Effective February 25, 2021, Carpathia Credit Union will close the branch at 2200 McPhillips Street. The nearest full-service branch is located just down the road at 310 Leila Avenue, and members will be able to visit any of the remaining five locations for any transactions.

If you are a member who identifies McPhillips as their primary branch. You will receive follow-up communication in the coming weeks to confirm which of our branches you would like to have your file moved to. The location of your primary branch does not affect your ability to conduct your financial business at any of our five branches. This change will have no impact on any of your automatic transactions or cheques. Those members with safe deposit boxes will be individually contacted to discuss their available options.

With our lease at McPhillips up for renewal in 2021, Carpathia’s board of directors and executive management team took the opportunity to conduct a full assessment of our branch footprint in the area. The Leila branch is located in a building owned by Carpathia, has ample parking, a drive-through ATM, and is located only 3.4 kilometers away from the McPhillips branch.

We recognize that many members have built strong relationships with the staff at the McPhillips branch and we want to assure you that there are open positions for each of them at our other five branches. They remain valued members of the Carpathia team.

We’re committed to working with every affected member to make sure the transition goes smoothly.

If you have questions, we encourage you to call us at 204-989-7400
or send an email to info@carpathia.ca.


Sincerely,


Taras Babick
Chair, Board of Directors

Nicholas Rawluk
Chief Executive Officer

Member Q&A Information

Q: Why is McPhillips branch closing?
A: The lease for the McPhillips branch is expiring on August 31, 2021. We are consolidating operations to our remaining five (5) branches.

The decision to make changes to our branch structure is not about withdrawing from the community; it is a process of right sizing the service delivery in these branches. Our credit union trends reflect industry trends in that we continue to see an overall decline in the in-branch transactions and a rise in electronic, self-serve transactions. With the global pandemic, similar to other industries, we found ourselves needing to accelerate our transformation.

The consolidation has a minimal impact to the convenience for members. The Leila branch is located 3.4 kms from the McPhillips branch. The Leila branch has a 24-hour drive thru ATM, Lobby ATM and night depository for business members. In addition, it has ample parking and the branch can be accessed via Leila Avenue or Salter Street.

Q: When is McPhillips branch closing?
A: The McPhillips branch will close effective Thursday, February 25th, 5:00 PM.

Q: If the McPhillips branch lease expires at the end of August, why are you closing the branch six (6) months in advance?
A: Closing a branch is a complicated process and requires not only the movement of property, files, and even the ATM; but also construction to fulfill our obligations to the property owner.

Q: During merger discussions, the question came up whether the McPhillips branch would be closed. We were told that both the Leila and McPhillips branches were busy and were needed. What has changed and why are we doing this?
A: With the global pandemic, similar to other industries, we found a need to accelerate our transformation. The decision to make changes to our branch structure is not about withdrawing from the community; it is a process of right sizing the service delivery in these branches. Our credit union trends reflect industry trends in that we continue to see an overall decline in the in-branch transactions and a rise in electronic, self-serve transactions.

Q: Will other branches be closing?
A: We have no plans in process to close other branches. The decision to close the McPhillips Street branch was made in light of its proximity to the Leila branch (owned facilities) and investing in Carpathia for the long term, such as advances in electronic access.

Q: Will any employees lose their job because of the branch closure?
A: All staff from McPhillips branch will be relocated to other branches. There will be no loss of jobs for full-time staff under this move. Members can look forward to being served by the same people who have served them at the McPhillips branch as well as our current staff at the remaining five (5) branches.

Q: How is Carpathia doing financially?
A: The decision to consolidate branches is in keeping with our focus on building a strong, growing, and sustainable credit union that meets the current and future needs of our members. By consolidating branches we will be able to remain strong and profitable throughout this low margin environment.

Q: Will this plan reduce costs?
A: This will allow us to redirect funds towards improved technology and staff development.

Q: If we continually invest in technology, does that mean front line staff will become obsolete?
A: No. There will always be a need for front line staff. Investing in technology provides our members with a variety of ways to conduct their business with us.

Q: Which branch will be my home branch?
A: McPhillips branch members are being notified directly about the branch closure, and will be provided a suggested new home branch based on their current postal code. Should members choose another branch as their home branch, these members are encouraged to contact 204-989-7400 or info@carpathia.ca.

Q: What do I need to do to switch over my account to another branch?
A: If the suggested new home branch is suitable, then no action is required. If the suggested branch is not suitable, members are encouraged to contact 204-989-7400 or to switch accounts to the branch of their choice. Regardless of your home branch, members are welcome to use any branch that is convenient.

We recognize that this may cause some inconvenience to our members, however; want to assure you that we will work with members to ensure a seamless transition.

Q: With my new home branch, will my branch hours of business change?
A: All Carpathia branches have the same business hours as follows:

               Monday – Thursday 9:30 am – 5:00 pm
               Friday 9:30 am – 6:00 pm
               Saturday 9:30 am – 3:00 pm

Q: What happens to my safety deposit box?
A: Members will be personally notified regarding the consolidation plans. At any time, members are welcome to relocate the contents of their safety deposit box to one of our four other branches with safety deposit box facilities. These branches are: Leila, Henderson, Main, and Grant.

Q: What happens to the night depository at the McPhillips branch?
A: The McPhillips branch night depository will be closed. The actual date of closure is to be determined, and those impacted will be provided ample notice of the closure. Keys will have to be returned to the McPhillips branch, and new keys will be issued for the night depository at the branch of their choice. The closest night depository is located at the Leila branch, only 3.4 kms from the McPhillips branch.

Q: What about the loan/mortgage I have at the McPhillips branch?
A: All loans currently held at the McPhillips branch will be transferred to members’ new home branch of choice with no change to term, balance or interest rate.

Q: I have a pile of cheques at home. How long can I use them?
A: Members can continue to use existing cheques for the foreseeable future. If there are any changes in terms of how long these cheques will be useable, Carpathia will provide amble notice of the change.

Q: Will my bill payments have to be changed?
A: No, existing bill payments will continue to be paid as arranged.

Q: Will I need to change any of my direct deposits?
A: No, existing direct deposits will continue as arranged.

Q: Will I still be able to use my Member Card?
A: There will be no impact to member cards.

Q: What happens to the ATM at the McPhillips branch?
A: The ATM will be decommissioned as early as December 2020. The Leila branch is located 3.4 kms from the McPhillips branch. The Leila branch has a 24-hour drive thru ATM and Lobby ATM. In addition, members can use any Manitoba Credit Union ATM without a surcharge.

Q: What happens to my account number?
A: There are no changes to member account numbers.


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Supporting Our Community - Holy Family Home

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As seen in The Times



FC IPAC-UKRAINE







Organizations Supported in 2020
  • Platinum Jets
  • Hoosli Ukrainian Male Chorus
  • Melos Folk Ensemble
  • Lubov SSMI Foundation
  • O Koshetz Choir
  • Orlan School of Dance
  • Orlan Ukrainian Folk Ensemble
  • Homin Ukrainy
  • Kyiv Pavillion
  • IPAC Ukraine
  • Knights of Columbus Ukrainian Catholic Archeparchy of Winnipeg
  • Camp Veselka
  • Romanetz Ukrainian Dance Ensemble
  • Rossdale Ukrainian Dance School
  • Ukrainian Canadian Council
  • Rozmai Winnipeg Cymk Ukrainian Dance
  • Rusalka Ukrainian Dance Ensemble
  • Rusalka UNF School of Dance
  • Ukrainian Cultural Centre
  • Sopilka Ukrainian Dance School
  • Troyanda Ukrainian Dance
  • CFA Society Winnipeg
  • St. Joseph's Ukrainian Catholic Church
  • Blessed Virgin Mary Ukrainian Catholic Parish

2020 Scholarship Awards




nov


English Ukrainian Bilingual Program

Chief Peguis Junior High
East Selkirk Middle School
Happy Thought School
R.F. Morrison School
Ralph Brown School
Springfield Middle School
Prince Edward School


System Sponsorships

Together, with other credit unions in Manitoba, Carpathia also supports these groups:

Manitoba High Schools Athletic Association
Manitoba Museum
Wasagaming Foundation
St. John Ambulance



On December 31, 2020, Nick Rawluk presented Kevin Walker of the Bear Clan Patrol a cheque for $2,660. Over the summer, staff held a number of "Casual Fridays" and collected $1,300 to which Carpathia Credit Union matched. Staff chose to donate to the Bear Clan Patrol.